1. About Us
1.1 Company details: Centric Compounding FZ- LLC company number 93041 (we and us) is a company registered in the United Arab Emirates and our registered office is at DSP – Laboratory Complex, Dubai Science Park. Our VAT number is 100015308800003. We operate the website: www.centricco.com
1.2 Country of merchant domicile is UAE
1.3 Contacting us. To contact us telephone our customer service team at 00971563695572 or email [customercare@centricco.com].
How to give us formal notice of any matter under the Contract is set out in clause 14.2.
2. Our contract with you
2.1 Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice, or course of dealing.
2.2 Entire agreement: The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance, or warranty that is not set out in the Contract.
2.3 Language: These Terms and the Contract are made in two languages Arabic and English, In case of discrepancy or divergence of interpretation between the English and the Arabic, the English text shall prevail.
3. Placing an order & its acceptance
3.1 Placing your order: Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms. We will not collect payment from you or complete your order until clause is complete.
3.2 Please note: All orders on our website are subject to you obtaining a prescription from an independent authorised practitioner. Upon placing your order, a member of our sales team shall contact you to schedule an appointment with an independent authorised practitioner who shall prescribe our goods to you subject to the applicable laws and regulations of the practice (Consultation).
3.3 Your Consultation shall be free of charge from our side:
(a) Our customer care team will collect your name, email address, and phone number and as a courtesy refer you to the independent authorized practitioner. Our customer care team will inform you if your Consultation may be conducted online or by visiting the authorized doctor in their place of practice for free and without any fees. For the avoidance of doubt, we hereby exclude all liability with regard to your Consultation and your relationship with the independent authorized practitioner shall be taken upon your own independent assessment and choice. Our referral is a courtesy to assist you with finalizing your order with us and we do not have any control over this process.
(b) Should you choose to terminate this contract for reasons or Events Outside Our Control and on account of your own free well, the provided consultation fees- which is to be calculated at AED 200 – shall be deducted from your debit or credit card immediately after submitting your request to terminate the contract.
3.4 Correcting input errors: Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.
3.5 Acknowledging receipt of your order: After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 0.
3.6 Accepting your order: Our acceptance of your order takes place when we send the email and/or text message to you to accept it, at which point the Contract between you and us will come into existence (Dispatch Confirmation). The Contract between you and us will only be formed when we send you the Dispatch Confirmation.
3.7 If we cannot accept your order: If we are unable to supply you with the Goods for any reason, we will inform you of this by email and/or text message and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
4. Our goods
4.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Goods. The colour of your Goods may vary slightly from those images.
4.2 Although we have made every effort to be as accurate as possible, because our Goods are handmade, all sizes, weights, capacities, dimensions, and measurements indicated on our site have a 5% tolerance.
4.3 The packaging of your Goods may vary from that shown on images on our site.
4.4 We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.
5. Return & refund
5.1 Please note that due to our Goods being tailor-made to your Consultations, Goods placed and paid for are non-refundable.
5.2 You may cancel the Contract and receive a refund if you notify us as set out in clause 0 within 2 days of the receipt of your Goods.
5.3 However, this cancellation only applies in the case of:
(a) If your goods arrive damaged (We shall not be liable for damaged pumps) or not matching their specifications. In this case, kindly ensure that you take a picture that displays the time and date in order for us to confirm that the damage occurred upon delivery;
(b) sealed products once these Goods are unsealed after you receive them]; or
(c) any Goods which become mixed inseparably with other items after their delivery.
(d) If the goods delivered are mismatch with your order.
5.4 To terminate the Contract, you must email us at customercare@centricco.com or contact our Customer Services team by telephone at [+971563695572] or by post to [Dubai Science Park, laboratory complex building, Office 125 first floor, P.O. Box 478949 Dubai, UAE].
If you are emailing us or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us.
We will email and/or text you to confirm we have received your cancellation. And the provided consultation fee shall be consider due and will deducted as per Clause 3.3 Paragraph (B).
5.5 If you have returned the Goods to us under this clause 0 because they are faulty or miss-described, we will re-make the Goods and send them to you free of charge within seven (7) working days. If we cannot re-make the goods for any reason, we will issue a refund within 10 working days to the same card that the purchase has been made with.
6. Delivery, transfer of risk & title
6.1 We will contact you with an estimated delivery date, which will be within 4 working days after the date on which we email you of Dispatch Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 03 (Events outside our control) for our responsibilities when this happens.
6.2 Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order and the Goods will be at your risk from that time.
6.3 You own the Goods once we have received payment in full, including all applicable delivery charges.
6.4 If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
7. International Shipment
7.1 Orders are considered international when a shipment is sent to an address outside the UAE or when the billing address for the credit card used to pay for the order is an address outside this area.
7.2 International shipping costs for the orders placed are subject to daily fluctuations.
7.3 Shipment to countries outside of the United Arab Emirates (UAE) may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). You will be responsible for all Import Fees.
7.4 For goods shipped internationally, please note that any product manuals, instructions and safety warnings may not be in destination country languages; the goods may not be designed in accordance with destination country standards, specifications, and labelling requirements. You are responsible for assuring that the goods can be lawfully imported to the destination country. When placing your order, you must comply with all laws and regulations of the destination country.
7.5 The Company will NOT deal or provide any services or products to any of Office of Foreign Assets Control (OFAC) sanctions countries in accordance with the law of UAE”.
8. Price of goods & delivery charges
8.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered into the system. However, please see clause 0 for what happens if we discover an error in the price of the Goods you ordered.
8.2 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
8.3 The price of Goods does not include the VAT (where applicable) at the applicable current rate chargeable in the UAE for the time being.
8.4 The delivery of the goods will be free of charge within the UAE. Any delivery made outside the UAE will be subject to delivery fees &import fees (refer to clause 7).
8.5 We sell a large number of Goods through our site. It is always possible that, despite our best efforts, some of the Goods on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
(a) where the Goods’ correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you; and
(b) If the Goods’ correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.
9. How to pay
9.1 You can only pay for Goods using a debit card or credit card. We process all of our payments via an independent 3rd Party, Magnati (service provider) which we are not liable for. Please see their terms and conditions for more information on your payment.
9.2 Payment for the Goods and all applicable delivery charges is in advance.
10. Our warranty for the goods
10.1 The Goods are intended for use in and/or outside UAE, we do not warrant that the goods comply with the laws, regulations or standards outside The UAE.
10.2 We provide a warranty that on deliver the Goods shall:
(a) Subject to clause Error! Reference source not found., conform in all material respects with their description; and
(b) Be free from material defects in design, material, and workmanship.
10.3 Subject to clause 10.4, if:
(a) You give us notice in writing within two days of discovery that some or all of the Goods do not comply with the warranty set out in clause 10.2;
(b) We are given a reasonable opportunity of examining the Goods; and
(c) We ask you to do so, you return the Goods to us at our cost,
We will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
10.4 We will not be liable for breach of the warranty set out in clause 10.2 if:
(a) you make any further use of the Goods after giving notice to us under clause 10.3;
(b) the defect arises as a result of us following any drawing, design, or specification supplied by you;
(c) you alter or repair the Goods without our written consent;
(d) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
(e) the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
10.5 We will only be liable to you for the Goods’ failure to comply with the warranty set out in 1110.2 to the extent set out in this 1100.
10.6 These Terms also apply to any repaired or replacement Goods supplied by us to you.
11. Our liability: your attention is particularly drawn to this clause
11.1 References to liability in this clause 111 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
11.2 We only supply the Goods for internal use by you, and you agree not to use the Goods for any resale purposes.
11.3 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) Any other liability that cannot be limited or excluded by law.
11.4 Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.
12. Termination
12.1 Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within three (3) days of you being notified in writing to do so; and
(b) you fail to pay any amount due under the Contract on the due date for payment.
12.2 Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.
12.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
13. Events Outside Our Control
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Events Outside Our Control).
13.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
13.2 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including the delivery charges only.
14. Communications between us
14.1 When we refer to “in writing” in these Terms, this includes email.
14.2 Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing or be delivered by hand, sent by pre-paid first-class post or other next working day delivery service, or email.
15. General
15.1 Assignment and transfer
(a) We may assign or transfer our rights and obligations under the Contract to another entity by posting on this webpage if this happens.
(b) You may not assign or transfer your rights or your obligations under the Contract to another person.
15.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorized representatives).
15.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.
15.4 Severance: Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.5 Third-party rights: The Contract is between you and us. No other person has any rights to enforce any of its terms.
15.6 Governing law and jurisdiction: This Contract is governed by the Federal Laws of the UAE and Dubai Laws and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the Dubai courts.
16. Capturing details
16.1. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
17. Updates to Privacy Policy
17.1. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted
